Tenant Placement Only
- No 21-day placement promise or tenant assurance.
- No ongoing eviction coordination or 90-day management-fee guarantee.
- The owner handles move-in and ongoing management. See the separate activation-fee refund window below.
Our Guarantees
Know Which Guarantees Apply to Your Service.
Tenant assurance requires a Preferred or Concierge Placement + Management bundle. Eviction coordination is included only with eligible annual bundles. The 90-day guarantee refunds management fees, not every charge.
Service and agreement terms checked October 13, 2026.
Which benefits apply to your service?
Start with your service, then check the plan and billing cycle. The conditions and remedies are explained below; your signed agreement governs.
Tenant Placement + Management
- All three tiers: 21-day application milestone and 90-day management-fee satisfaction guarantee.
- Preferred: 9-month tenant assurance. Concierge: 12-month tenant assurance. Both billing cycles; Basic excluded.
- Eviction coordination fee included only with annual Preferred or Concierge for tenants we placed. Owner-paid costs remain separate.
Management Only
- Preferred and Concierge only; Basic is not available.
- 90-day management-fee satisfaction guarantee; no placement promise or tenant assurance.
- Eviction coordination requires a separate $750 engagement. Court, attorney and other third-party costs are owner-paid.
The Guarantees
Every Guarantee, In Plain English.
Review eligibility, conditions and owner responsibilities alongside each service benefit. Your signed agreement governs.
9–12 Month Tenant Assurance
Preferred or Concierge · Placement + Management
Tenant assurance applies to tenants we place through a Preferred or Concierge Tenant Placement + Management bundle: 9 months on Preferred and 12 months on Concierge. For a qualifying lease breach or eviction during that window, we find a replacement without another placement fee, subject to the agreement. Owner-caused departures, agreed early exits, military SCRA terminations, owner sale or occupancy decisions, and events after the management agreement ends are excluded. Third-party costs such as photography may still apply. Basic, Tenant Placement Only and Management Only do not include tenant assurance.
21-Day Placement Promise
Basic, Preferred or Concierge · Placement + Management
With Tenant Placement + Management, if no completed application is generated within 21 days of the home being rent-ready and listed, we waive the first two months of management fees. This is an application milestone, not a guaranteed lease-signing or move-in date. Owner restrictions, pricing outside our recommended range, access or readiness delays, and events beyond our control are excluded. It does not apply to Tenant Placement Only or Management Only.
Eviction Coordination
Included with annual Preferred or Concierge bundles · Placed tenants
For tenants we placed, annual Preferred and Concierge Tenant Placement + Management bundles include our eviction coordination fee. Basic and monthly bundles have a $750 coordination fee; management-only plans require a separate $750 engagement. Tenant placement only does not include ongoing eviction coordination. Filing fees, court costs, sheriff or constable fees, and vendor invoices are paid by the owner. If court representation is needed, the owner retains and pays an attorney directly. We provide coordination and paperwork support, not legal representation.
90-Day Satisfaction Guarantee
Placement + Management or Management Only · Both billing cycles
The 90-day satisfaction guarantee applies to Tenant Placement + Management and Management Only. Give written cancellation notice to hello@flatfeelandlord.com within 90 days after you sign. We refund the monthly management fees you paid, with no early termination fee. This refund excludes the listing or activation fee, placement fees for an executed lease, pass-through costs and vendor invoices. Activation-fee refunds follow the separate Satisfaction Window in your agreement. Tenant Placement Only does not include the 90-day management-fee guarantee. Post-termination reconciliation rules still apply.
Cancellation and Agreement Terms
Review your selected service agreement
Monthly and annual options are available. Annual pricing carries a term commitment, and early termination can require payment of the remaining management fees. Notice, renewal, refund and termination rules depend on the service agreement you select. Review those terms in the quote builder before signing; the monthly rate alone is not the full agreement.
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The activation-fee refund is a separate window.
The 90-day guarantee concerns monthly management fees. Use the Satisfaction Window in your selected agreement for the listing or activation fee. Send written cancellation notice to hello@flatfeelandlord.com.
Tenant Placement + Management
Before we shoot photos of your property or list it for rent, you can cancel for any reason — full refund of the activation fee. We can also cancel for any reason before we ship you a lockbox, including if we determine after signing that we can't effectively serve your property — same full refund. If we've already delivered a lockbox, just return it within 14 days of the cancellation notice; if not, we'll deduct the documented device cost and return shipping from the refund (the refund still processes — only the amount is reduced).
Tenant Placement Only
Before we shoot photos of your property or list it for rent, you can cancel for any reason — full refund of the activation fee. We can also cancel for any reason before we shoot photos, including if we determine after signing that we can't effectively market your property — same full refund. There is no lockbox or device return under this Agreement: tenant placement under this Agreement ends at lease execution, and we do not install a lockbox during the marketing window.
Management Only
Owner may terminate this Agreement for any reason at any time within fourteen (14) calendar days after the Management Start Date. Termination is effective on Manager's receipt of written notice (email to hello@flatfeelandlord.com).
For Management Only, check the Management Start Date and detailed Satisfaction Window clause in your agreement. A qualifying cancellation in that window refunds the activation fee. The separate 90-day management-fee guarantee can still apply afterward.
Read the selected agreement in the quote builder before signing. For an existing account, use your executed agreement.
Questions About Our Guarantees
Tenant assurance applies to tenants we place through a Preferred or Concierge Tenant Placement + Management bundle: 9 months on Preferred and 12 months on Concierge. For a qualifying lease breach or eviction during that window, we find a replacement without another placement fee, subject to the agreement. Owner-caused departures, agreed early exits, military SCRA terminations, owner sale or occupancy decisions, and events after the management agreement ends are excluded. Third-party costs such as photography may still apply. Basic, Tenant Placement Only and Management Only do not include tenant assurance.
Choose Your Service
Review Your Service, Benefits and Terms.
Benefits depend on your selected service, plan and billing cycle. Get your free rental analysis and see exactly what your property qualifies for.
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