What does the 9–12 month tenant warranty actually cover?

If the tenant we place leaves for any reason within the warranty period — whether they break the lease, are evicted, or simply move out — we find you a replacement tenant at no additional placement fee. The warranty length depends on your plan.

What triggers the 21-day placement guarantee?

If we do not have a qualified application on your property within 21 days of it going live, your first two months of management fees are waived. No negotiating, no hoops — it fires automatically.

What does eviction coverage include?

If we have to evict a tenant we placed during the warranty period, we cover the initial court filing fees and all associated paperwork. You are not left holding a legal bill for a tenant we screened.

Can I cancel if I'm not satisfied?

Yes. Our 90-day satisfaction guarantee means if you are unsatisfied for any reason in the first 90 days, you can cancel and receive a full refund of every management fee you were charged. No questions, no runaround.

Our Guarantees

Guarantees That Put Our Money Where Our Mouth Is.

We do not ask you to take our word for it. Every placement is backed by guarantees that cost us real money if we get it wrong.

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2,000+

Tenants Placed

<1%

Eviction Rate

9–12 mo

Tenant Warranty

90 Days

Satisfaction Guarantee

Ruckus the raccoon tamed — hose wrapped around him, neutralized by Flat Fee Landlord's guarantees

Ruckus Tamed

He Doesn't Win Here.

Every landlord fears what Ruckus represents — the bad tenant, the nightmare call, the legal mess, the vacancy that drains your account. Our guarantees exist specifically to take those risks off your plate and put them on ours.

We screen every applicant through our Perfect 10ant System™. We back every placement with a warranty. And if something still goes wrong — we cover it. That's not a pitch. It's in writing below.

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The Guarantees

Every Guarantee, In Plain English.

No fine print traps. No "subject to conditions" buried on page 12. Here is exactly what we back — and what it costs us when we miss.

9–12 Month Tenant Assurance

Preferred & Concierge — Bundle Only

If the tenant we place leaves for any reason within the assurance period, we find a replacement at no placement fee. Assurance period is 9 months on Preferred and 12 months on Concierge.

If they leave within the assurance period, we re-place them. No placement fee.

21-Day Placement Promise

All Plans — Bundle Only

No qualified application within 21 days of your property going live? Your first two months of management fees are waived. No negotiating, no hoops.

No qualified application in 21 days? First 2 months of management fees waived.

Eviction Coordination

Preferred & Concierge — Bundle Only

If we must evict a tenant we placed within the assurance period, we coordinate the process and cover initial court filing fees and paperwork. Attorney fees and court costs pass through at cost.

We place the tenant. If we have to evict them, we coordinate and cover the filing fees.

90-Day Satisfaction Guarantee

Unsatisfied in the first 90 days? Cancel and we refund every management fee charged. No questions, no runaround.

Unhappy in 90 days? Full refund of every management fee. Walk away clean.

Flexible Terms

Month-to-month and long-term options available. Choose the structure that fits your situation — no cancellation fees on month-to-month plans.

Month-to-month or long-term — your call. No cancellation fees on month-to-month.

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Common Questions

Questions About Our Guarantees

Straight answers. No hedging.

Related Resources

Property Management Costs →Full Management Services →Flat Fee vs. Percentage →Tenant Placement →

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