The 21-Day Placement Promise auto-fires on day 22 when you bundle placement with management. Plus a 9–12 month tenant assurance, eviction coordination, and a 90-day satisfaction guarantee. Four contractual mechanics — not webpage promises.
★★★★★ 4.4·264 Google reviews·2,000+ NoVA placements·<1% eviction ratePeak NoVA leasing window is May–August — the 21-day clock starts the day we list.
Want to read each guarantee in plain English first? See the full guarantees page →
“So happy we decided to go with Flat Fee Landlord to lease our home. Once we decided to move forward, they had all paperwork done, pictures completed and our home listed for lease within a few days — and a few days later, had a tenant.”
Sarah T.
Northern Virginia
“As property owners new to leasing, there is no doubt that having Flat Fee and professionals like Heather by our side has been essential to our success.”
Amanda & Chris W.
Northern Virginia
“The property management and maintenance team are fantastic — very professional, communicative, quick to respond and always pleasant to work with.”
Jennifer L.
Virginia
From our verified Google Business Profile · 4.4★ across 264 reviews · see all
NoVA Office
8000 Towers Crescent Dr
13th Floor · Vienna, VA 22182
Licensed & Local
Virginia broker #0226024843
Operating since 2012 · VA · MD · DC · TX
9 NoVA Jurisdictions Served
Alexandria · Arlington · Fairfax · Falls Church
Loudoun · Manassas · Manassas Park · Prince William
Three of the four are mechanics that live inside the management relationship — they fire automatically when you pair placement with management. The 90-day satisfaction guarantee applies to every plan, every path.
If we don't have a qualified application within 21 days of listing-live, your first 2 months of management fees are waived. Auto-fires on day 22.
Bundle Only · TP + Management
Tenant we placed leaves for any reason inside the assurance window? We re-market, re-screen, and place the next tenant at no placement fee.
9 mo Preferred · 12 mo Concierge
If we must evict a tenant we placed during the assurance window, we coordinate the VRLTA process and cover initial court filing fees. Attorney fees and court costs pass through at cost.
Bundle Only · Preferred & Concierge
Unsatisfied with our service in the first 90 days? Cancel and we refund every management fee charged. Refund processed within 14 days.
All plans
The 21-day clock starts the day we list — not the day you sign. Five stages, in order, every NoVA placement.
Stage
Day 0
Comps-driven rent, professional photography uploaded, MLS syndication through our licensed VA brokerage live, 100+ rental sites populated. The 21-day clock starts now.
Stage
Day 1–3
Inquiries route to our showing system. Agent-led, self-guided, or hybrid depending on property and your preference. Application portal goes live the same day.
Stage
Day 4–10
Applications flow through the system. Top candidates enter the 10-Point Screen. Bottom candidates receive adverse-action notices per FCRA.
Stage
Day 11–17
Identity, income, employment, credit, rental history, prior-landlord interviews (N-1 + N-2), criminal multi-jurisdiction, sex offender, bankruptcy, foreclosure. All ten checks on every top applicant.
Stage
Day 18–21
VRLTA-compliant lease prepared, security deposit collected to Virginia escrow rules, property condition documented with photos, move-in coordinated.
If day 22 hits without a signed lease, the 21-Day Placement Promise auto-fires — first two months of management fees waived. We keep working at no additional cost until placement closes.
Read the contractual fine print up front
See every guarantee, every tier, and your placement price — no contact info first.
Four guarantees, four contractual mechanics. No fine print, no “subject to conditions” buried on page 12.
The placement clock
Triggers
Day 22 hits without a qualified application on file.
Fires
First two months of management fees auto-credited to your next statement. We keep working at no additional cost until placement closes.
Scope
Bundle Only · TP + Management (Basic, Preferred, or Concierge)
The math
If your management fee is the Basic flat $139/month and the property runs to day 30 before lease-signing, $278 in fees is waived. Your actual fee depends on your plan tier and is shown in the quote builder.
The replacement guarantee
Triggers
Tenant we placed leaves the property for any reason — early lease break, mutual termination, eviction, mid-lease move-out — inside the assurance window.
Fires
We re-market the property and re-screen new applicants at no placement fee. Same Perfect 10ant System on every replacement applicant.
Scope
9 months on Preferred · 12 months on Concierge · Bundle Only
The math
The replacement service we'd normally bill for placement is what fires. The exact placement fee depends on your property and is shown in the quote builder.
The court coverage
Triggers
A tenant we placed during the assurance window requires VRLTA eviction filing.
Fires
We coordinate the VRLTA process end-to-end — pay-or-quit notice, GDC filing, court date scheduling, judgment, sheriff service. Initial filing fees covered.
Scope
Bundle Only · Preferred & Concierge · During assurance window
The math
Attorney fees, court costs, and sheriff service pass through at cost (these aren't Manager charges). The Manager coordination fee is what's covered.
The cancellation refund
Triggers
Documented dissatisfaction within 90 days of the agreement effective date.
Fires
Full refund of every management fee charged. Refund processed within 14 days of cancellation notice. After 90 days, month-to-month with 30-day notice on monthly plans.
Scope
All plans · All service paths
The math
If you cancel at day 60 after $278 in fees, $278 refunds within 14 days. No questions, no runaround.
The 21-Day Promise, 9–12 Month Assurance, and Eviction Coordination are mechanics that live inside the management relationship — they fire on the ongoing service, not on a one-time placement transaction. This is why most NoVA owners bundle.
Tenant Placement Only
One-time placement engagement. Guarantees that live on the placement event itself.
Placement + Management · Bundle
Ongoing engagement. All four guarantees fire — the bundle activates the full safety net.
You can start with placement only and add management later — but the safety net activates the day management starts, not retroactively. The quote builder shows both options side-by-side.
See Both Options Side-by-SideSee the math, then the quote
Three service paths in the quote builder. The full guarantee stack fires on placement + management.
Want to see how we screen?
The exact verification process behind the under-1% eviction rate. Free PDF. No salesperson follow-up.
From our verified Google Business Profile — 4.4★ across 264 reviews.
5+ YEARS · 5 STARS · SAME PLAYBOOK
“I have used Flat Fee Landlord for over 5 years to find tenants for my rental properties. Just recently, Sergio Maldonado helped me find a new tenant. His communication was great and I found him to be very responsive.”
Debra Yager
5+ year Flat Fee Landlord owner · NoVA rental properties
★★★★★ · VERIFIED GOOGLE
“Heather and the entire team at Flat Fee Landlord are outstanding to work with. From day one, Heather has been professional, responsive, and incredibly easy to collaborate with. Their team is organized, communicative, and focused on delivering real value to property owners.”
Olivia Jaime
Property owner
★★★★★ · VERIFIED GOOGLE
“I have been working with Flat fee landlord for years. Sam is an absolute professional to work with. His dedication to residential real estate and property management is unmatched, and he always brings clarity, organization, and reliability.”
Rami ElShakry
Multi-year owner · Google Local Guide
The questions sophisticated owners ask before signing.
The clock pauses when the property is delisted at your request — for repairs, renovations, condition issues, or any reason. It resumes when listing goes live again. The clock measures cumulative days the property is actively listed, not calendar days from contract signing.
A written cancellation request within 90 days of the agreement effective date — by email, secure portal message, or signed letter. You don't need to justify the dissatisfaction; "not the right fit" is sufficient. We process the refund within 14 days of receiving the written notice.
Per-tenant. Eviction Coordination covers eviction filings against the specific tenant we placed during their assurance window. If we place a new tenant after the original eviction, the eviction window resets for the new tenant on their plan-tier schedule.
Yes, and they often do. Common scenario: tenant breaks lease at month 8 (9–12 Month Assurance fires — free replacement) and the replacement runs past 21 days (21-Day Promise fires — first 2 months of management waived during re-placement). Both mechanics are designed to run in parallel without offsetting.
Hard costs — court filing fees outside the Manager-fee portion, sheriff service, attorney representation in contested cases, post-judgment collections — pass through at cost. The Manager-fee components are what fire under the guarantees. We'll always show line items before charging.
Yes. Every guarantee is in the management agreement, with defined triggers and payout mechanics. The quote builder routes you to a self-serve sign flow on TP+PM and PM-only paths — you read the full agreement before signing.
Month-to-month with 30 days written notice on monthly plans — no cancellation fee. Annual plans have a defined term and are non-refundable after the 90-day satisfaction window; you can choose at signing which structure fits your situation.
Yes. If you upgrade from Preferred to Concierge mid-contract, the 9-month assurance becomes 12 months going forward; eviction coordination stays in place. Downgrades convert the assurance to the new tier's window prospectively — but never reduce coverage already earned on placements that closed under the prior tier.
Get your custom placement quote in 60 seconds — three service paths, four guarantees in writing, no contact info up front.
